Eargo Neo HiFi Review

Eargo Neo HiFi Review

In this article, we will review the Eargo Neo HiFi hearing aids, explaining how these discreet rechargeable hearing aids work and whether they’re the right hearing aids for you.

How is the Eargo Neo HiFi different from previous models?

The Eargo Neo HiFi is now the older version of Eargo’s primary hearing aid, and the Eargo 5 is the newest version. We cover the Eargo 5 review in a separate article, but still read on for our review of the Eargo Neo HiFi.

Benefits and Drawbacks of the Eargo Neo HiFi

Dr. Ben Thompson talks about the different benefits and drawbacks of the Eargo Neo HiFi hearing aids.

Benefit #1: Eargo’s team of hearing professionals.

Eargo is notable for their talented team of hearing care professionals and assistants that work to make sure you know how to use their devices. There’s some nuances to Eargo’s hearing aids compared to other hearing aids on the market, and Eargo’s professional team is committed to helping you maximize the benefits provided by their hearing aids.

Benefit #2: Small, compact design.

The Eargo Neo HiFi are small, and while they fit in the ear canal and provide natural sound quality, they don’t completely block your ear canal (known as the Occlusion Effect). The Eargo Neo HiFi also doesn’t interfere with wearing a mask, which is not the case for other hearing aids on the market.

Benefit #3: Discreet appearance.

It’s hard to see the Eargo Neo HiFi when they’re properly fitted in the ear.

Benefit #4: Rechargeable battery.

The Eargo Neo HiFi comes with a sturdy rechargeable case, which is considerably rarer for other hearing aids on the market.

Drawback #1: The possibility of inadvertently switching programs.

If you’re in a noisy situation, such as a party or other situation where there’s music and speech at the same time, the Eargo Neo HiFi might make the mistake of automatically switching programs when it hears certain types of sounds. This happens because certain kinds of acoustic changes in your environment can automatically trigger changes between various preset programs. That said, as long as you have your charger with you and can connect your phone to the hearing aids, it shouldn’t become a recurring problem.

Drawback #2: No Bluetooth capability. 

The Eargo Neo HiFi don’t offer Bluetooth connectivity, and thus unlike other hearing aids on the market, they don’t offer the ability to stream music or podcasts or take phone calls through the hearing aids directly.

Drawback #3: No sound therapy features.

There are no tinnitus sound therapy features inside of the Eargo devices, and it’s not possible to play any sound therapy directly through the device due to the lack of Bluetooth connectivity.

How Does the Eargo Neo HiFi Look and How Is It Used?

The Eargo Neo HiFi hearing aids are designed for mild to moderate hearing loss, meaning that they’re mainly for people who have mid and high pitch hearing loss, and aren’t specifically suitable for patients with low frequency hearing loss (resulting from a history of ear infection, different types of genetic hearing loss, etc.). The Eargo Neo HiFi comes with a warranty, and also includes professional services.

Eargo Neo HiFi: Smartphone App

On the Eargo app, you can adjust bass and treble, and make any necessary adjustments to improve clarity. There are four different programs from which to choose from depending on which acoustic situation you find yourself in. That said, I recommend working with an Eargo audiologist to ensure that you’re using the right programs for your specific listening needs.

Most patients do prefer to put in a mute setting so that the hearing aids can be turned off in certain situations. In order to change programs through the device, you simply tap your ear, and it will respond with a voice announcing “program one,” “program two,” etc. This is set up differently than other traditional hearing aids, and you have to tap each ear individually. 

It is important to note that if you do want to make changes to the Eargo programs, you have to first put the hearing aids in the charger and then make the changes from your phone. This process might involve some trial and error until you figure out the right settings for you.

Eargo Neo HiFi: Telehealth

Eargo offers a good telehealth system. When I purchased the Eargo Neo HiFi, I first met with a client care specialist who doubles as an in-app technical support specialist. They helped with troubleshooting and offered cleaning tips. From there, I was put in touch with Carrie, an audiologist, whom I chatted with over the phone and who helped to make sure that the hearing aids were working well. Next, I had a video consultation with Patrick, a hearing instrument specialist, who checked in to make sure the hearing aids were being used properly and meeting my needs. The reason that the Eargo Team offers all these professionals is because there are some nuances to their hearing aids that might be lost if you’re learning how to use them on your own. 

To get the maximum benefit out of the Eargo Neo HiFi, I would recommend one or two consultations with their hearing care professionals to make sure that you’re putting the hearing aids in right, setting them up properly, using the best sizing tip on there, and operating the app properly. After meeting with Eargo’s team of professionals, I found it easy to learn how to use the device. 

Eargo Neo HiFi: Rechargeability

If you want to hear for most hours of the day, it’s important to have your hearing aids actually last all day. Fortunately, the Eargo Neo HiFi will last about 16 hours on just one charge, so you can rely on them for a full day of work or socializing. A full charge takes about six hours to complete. The case itself can hold multiple charges, with a single charge taking about two hours to complete. All in all, Eargo offers a reliable rechargeable system. 

Eargo Neo HiFi: Tinnitus Sound Therapy

Eargo hearing aids do not offer sound therapy inside of the hearing aids nor via Bluetooth streaming. The only benefit of the Eargo Neo HiFi hearing aids for tinnitus is amplification of sound via the hearing aids. They are not recommended to follow Tinnitus Retraining Therapy (TRT).

Independent Quantitative Measurements of the Eargo Neo HiFi

In order to see if the Eargo Neo HiFi hearing aids were able to meet certain degrees of hearing loss, I purchased them and put them through some of our professional testing equipment. In my initial tests, I went through three of Eargo’s preset programs, getting progressively stronger. My results showed a progressive increase in the overall gain or amplification in the mid and high frequency regions, with the low frequency regions receiving limited amplification. This result makes sense, as most people have high pitch progressive hearing loss. Thus, the Eargo Neo HiFi will help people who have a mild to moderate degree of hearing loss. 

Next, I put the Eargo Neo HiFi in the test box, mimicking how an ear would respond when there’s a complex listening situation. The results showed that when there was speech coming from the front as well as the background, the hearing aids reduced background speech by about five decibels. In the following test, I used the steady state noise of an air conditioner, and the hearing aids reduced that by about nine decibels. Overall, I was happy to see both of those results, as they imply that the Eargo Neo HiFi are properly reducing background noise and helping you hear more clearly. 

What Makes the Eargo Neo HiFi Different from Its Competitors?

Let’s compare the Eargo Neo HiFi to the Audicus Aura. Both have similar price points. However, the Audicus Aura completely occludes and blocks the ear, whereas the Eargo Neo HiFi has a more natural open fit in the ear canal. The Audicus Aura fits nicely in my ear, even if they are a little bigger, while the Eargo Neo HiFi are smaller and a little bit more comfortable. Finally, in my experience, the Eargo Neo HiFi includes more professional counseling and telehealth sessions than those included with the Audicus Aura.


I asked the following questions to Eargo’s audiology team. 

Question #1: Can I submit an audiogram? 

Answer #1: Yes, you can submit an audiogram to their team, but it’s not required to get the devices sent to you.

Question #2: Can you adjust the levels of my Eargo based on my hearing test? 

Answer #2: Yes, the audiologist can make some additional adjustments and changes to the device based on the information that you provide through the hearing test.

Question #3: How do you verify that I’m getting the most benefit? 

Answer #3: Eargo uses subjective patient responses to gauge hearing aid benefits.

Comparable Products to Consider

  1. Phonak Paradise Hearing Aids

Phonak Paradise hearing aids are rechargeable premium technology. They have a reputation for excellent sound quality and a reliable rechargeable battery. The Phonak Paradise hearing aids are some of the best hearing aids in 2021. 

Click here for our detailed review of the Phonak Paradise hearing aids

  1. Bose Sound Control Hearing Aids

Bose makes great electronics. Are the Bose online hearing aids any good? They offer affordable direct-to-consumer hearing aids for mild-to-moderate degree of hearing loss. 

Click here for our detailed review of the Bose Sound Control hearing aids

What To Do Next For Hearing Loss

Finding the right hearing aids can be a process. At Treble Health, we have compiled a consumer guide that explains the pros and cons of the best hearing aids on the market. Click here to get the free Hearing Aids in 2022: Consumer Guide.

Want to speak with an expert audiologist about hearing aids instead? At the tap of a finger, you can schedule a free Hear From Home™ telehealth consultation today! You’ll be connected with a real audiologist, not a salesperson, and there is no obligation or commitment.

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